SHIPPING POLICY

REFUND & EXCHANGE POLICY

Please notify ONLYCHILD by email: studio@onlychildlondon.com if you would like to return your purchase for any reason for refund or exchange within 14 days of receiving your order. You have another 14 days to return the item(s).

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To be eligible for a return, your item must be unworn with the original tags attached (if applicable), in the original packaging. If our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused your item will be returned to you.

Some jewellery items are non-refundable including but not limited to, earrings, hair products or beauty products. These cannot be returned once packaging has been opened due to hygiene reasons.

Gift cards are not eligible for refunds.

Please send your return back with a note stating the reason for return, via a trackable/insured postage service as ONLYCHILD cannot be held responsible for any undelivered returns and may be unable to refund you as a result of this. 

Please allow us up to 10 working days from receiving your items to process your return and confirm your refund amount and please be advised it may take a further 3-5 days for the funds to clear in your bank account.

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Any items purchased from our stockists or concessions or any other from third-party retailers must be returned to the store they were purchased from. We can only process returns on orders purchased directly from onlychildstore.com.

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Return Address:

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ONLYCHILD

Studio 101

Warwick Works

London E5 8QJ

United Kingdom

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